Voice Solutions

Voice Solutions

We understand the importance of effective communication across your business and which solutions best meet your needs. We offer a flexible and comprehensive range of services from planning, installation and training, to long-term maintenance and support. We entice you to explore how Axess Communications can be of service to you and your company.

Mobility

Mobility means providing universal, “multi-modal” access to the tools and applications you rely on to be productive – regardless of where you are or what device you have access to at the time. Access all messages – voice, email and fax- from one mailbox; dial one number to reach associates whether at the office or somewhere else; and enjoy the same communication features wherever you are working – on the road, at home, or in the office.

Building blocks of mobility are:

• Calling and Conferencing Management – launch or initiate conferences from any phone while leveraging the communication system in the office Presence – “see” others and whether they are available to communicate via voice, text or video.
• Messaging Management – get access to all messages – voice, e-mail, or fax – from a PC, phone, or other wireless device. Manage your messages from wherever you are.
• Contact and Information Management – connect to directories and databases from wherever you are to get the right information and collaborate in real-time, or simply solve a problem without having to wait to get back to the office.
• Personal Efficiency Management – manage appointments and tasks through rules-based controls to distinguish between urgent requests and routine interactions.

IP Telephony

IP telephony enables voice communication over internet protocol (IP) networks. It combines an organization’s many locations – including mobile workers – into a single converged network. It realizes cost savings by combining voice and data on one network that can be centrally managed as well as by eliminating toll costs for calls between locations. IP telephony works by converting voice communications into data packets. Telephones are connected to data ports on the IP network. But the function of a telephone can easily be provided using a device that is already connected to the network – the PC. Terms such as client-server telephony, telephony-enabled LAN, pure IP telephony, converged telephony, and LAN telephony all describe the same fundamental, distributed IP telephony architecture. Simply put, Axess Communications, along with its partners supports both distributed (client-server) IP telephony and IP-enabled PBXs without forcing customers to compromise on either approach. Instead of a separate, multi-line phone beside the PC at each desk, IP telephony allows software on the PC to serve as a “soft” phone. Software, unlike telephone hardware, is easily upgraded and enhanced, without work disruption, without equipment cost… without even visiting every desk.

The concept of transmitting voice over a data network is exciting to companies that are maintaining intranet connections for all of their branch offices, while paying for voice circuits to PBXs in those same locations. The cost savings alone are appealing – although security, reliability, and quality questions can make network managers apprehensive about IP telephony. That’s why Axess Communications offers comprehensive solutions for delivering secure, scalable IP telephony across the enterprise. Axess Communications and its partners combine these solutions with services to ensure that the network will handle voice with the utmost quality and reliability. Axess Communications’ services help companies select the right solutions, assess the readiness of the LAN to carry voice traffic, implement the solutions, and maintain them after installation.

The question for any business is not whether to migrate to IP Telephony – but how. One path preserves a company’s infrastructure investment. Another builds a converged infrastructure from the ground up. It’s important to choose a solution that supports the chosen path of migration, while protecting a company’s investment. One path preserves a company’s infrastructure investment. Another builds a converged infrastructure from the ground up. It’s important to choose a solution that supports the chosen path of migration, while protecting a company’s investment.

The challenge for IT managers is to leverage existing applications, user training, and infrastructure investments while deploying new solutions that will meet their future needs. With an Avaya fully distributed IP telephony solutions can be completely new, or extend existing investments in applications, servers, gateways, and phones. Avaya provides “stepping-stone” choices for IP-enabling existing PBXs, allowing customers to get started at low risk and cost. All these choices provide flexibility in supporting an organization’s path to IP telephony.

Video Conferencing

Axess understands the advantages of delivering video-based business communications within a multi-service infrastructure. The advent of Video over IP means many businesses can now benefit from this affordable, easily accessible technology. Axess can now deliver IP Video Conferencing integrated with your other IP services to provide truly collaborative solutions and information sharing.

Contact Centers

Every customer contact is an opportunity to “make or break” your brand image and customer relationship. The business of real-time matching of the right customer to the right agent or resource in the right time is paramount to a successful customer experience. If done right, customers are more satisfied, up-sell and cross-sell can be more effective, and high-value customer segments can be handled according to your business rules. Through enterprise wide agent pooling and patented resource matching techniques, Avaya Contact Center solutions help businesses realize higher levels of efficiency while at the same time driving increased revenues. Plus, the right agents will better handle the calls; so overall contact center throughput increases, lowering costs.

Carrier Services

Carrier Services Division is your resource for products and services for Business Voice, Data, Internet and Managed Solutions. Our experienced, certified staff provides end to end solutions from consulting, design, engineering, ordering, provisioning and installation of services to enhance your business.

Design, Ordering and Provisioning of Network Carrier Services:

• Fractional T1, T1, T3
• DSL, xDSL
• ISDN
• PRI
• Private Line
• OC3, OC12, OC48
• Frame Relay
• ATM
• Virtual Private Network (VPN)
• Dedicated Internet Access (DIA)
• Dedicated or Switched Long Distance Services
• Direct Inward Dial Numbers (DID)
• Centrex
• Business Line Plus
• Custom Choice